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On-Site Service & Support Contracts & Breakdown Warranty Contracts

Economical Service & Support contracts and Extended Breakdown Warranty protection for your wide format printers, which delivers security, peace of mind and importantly reduces your annual running costs.

What sets Atlantic Tech Services (ATS) apart from the rest?

With an ATS Service & Support and or our Extended Breakdown Warranty contract, you will enjoy peace of mind, improve the performance and extend the life of your printer. But it’s the all-inclusive protection that really sets an ATS contract apart from a manufacturer’s or an alternative third party support contract.

ATS contracts provide protection for all Mechanical, Electrical and Electronic breakdown or failure of a part or component. If for any reason a part breaks, snaps, shears, shatters, seizes, electronically or electrically fails or burns out, we’ll fix it as part of your contract support. Simply put, we offer fully comprehensive and rapid-response cover, with no additional or hidden costs.

Media Print Head strike protection

Other service contracts often include numerous disclaimers stipulating what items are and are not covered, particularly when it comes to Print Head replacement. ATS contracts will protect your printer against Media Print Head strike, so if the head or heads are damaged by the transport of media, then the Print Head replacement costs are covered by the ATS contract.

On-Site Service & Support Contracts & Extended Warranty Contracts – Key Benefits
  • Competitively priced contracts
  • Nationwide rapid response breakdown cover provided by our national network of experienced and fully trained field service engineers.
  • Comprehensive all-inclusive Breakdown cover included as standard.
  • Media Print Head strike protection and replacement.
  • Payment can be made in monthly installments – no need for a single lump sum up front payment in advance.
  • Many commonly reported faults can be resolved by advice given through our telephone support services. Our fully trained engineers aim to respond to all calls within one hour of you reporting the breakdown to help get you running again with minimal fuss.
  • We are not restricted to office hours so, subject to availability of a qualified engineer in your area, repairs can sometimes be carried out outside of normal working hours without any additional surcharges.
  • ATS contracts cover all Parts, Labour and Travel costs – call us for specific terms on your wide format printer.
  • Contracts or Extended Warranty for your wide format printer is available from as little as £1.50 per day.
Comprehensive On-Site cover with 8-Hour Response

Our Service & Support Contracts cover all Telephone Support, Parts, Labour and Travelling costs within the UK for a fixed period. Optional all-inclusive Print Head Strike cover is also available as standard in our premium contract.

Breakdown procedure with our help desk logging

In the event of a breakdown of your printer, our priority is your priority – getting the printer working as quickly as possible. We therefore make things as simple as we can for you. Once you have called our Help Desk we act immediately to arrange a call from one of our engineers or an On-Site visit. Our aim is to get the printer fixed for you in the quickest possible time.

What wide format printers do ATS cover?
  • Ricoh
  • AZON
  • Mimaki
  • Roland
  • Mutoh
  • OCE
  • Canon
  • Seiko
  • Epson
  • HP
  • OKI
ATS Service & Support Contract description

Breakdown means the sudden and unforeseen failure of a Part or Component arising from any permanent Mechanical, Electrical or Electronic failure, defect, causing the sudden stoppage due to a part being broken, deformed, seized, snapped, sheared, shattered, burnt out or suffering a component malfunction, necessitating the immediate repair or replacement before the normal operation can be resumed. Adjustment means the mechanical adjustment of any Part or Components, which are non-operator controlled. Component means any Mechanical, Electrical or Electronic part, which forms part of the printer’s original specification.

ATS breakdown protection summary
  • Any Mechanical, Electrical or Electronic breakdown or failure of the printer which requires repair or replacement of a part, including mechanical adjustment.
  • All Parts, Labour and Travelling charges included.
Exclusions
  • Routine and Preventative Maintenance.
  • Cleaning work.
  • Consumables and limited life items.
  • Incorrect setting of automatic controls.
  • Cosmetic damage which does not affect the operation of the equipment.
  • Gradual deterioration.
  • Software faults.
  • Misuse and/or neglect.
  • Consequential losses.
  • Printer upgrades

The extent of the cover is for an unlimited number of breakdowns during the period of cover, up to £30,000 per breakdown.

Pre-contract inspection

Selecting an ATS contract may or may not require a site visit. A link is given to submit a test file, which must be printed and returned within seven days. It will be looked at and a decision can then be made to either put the printer on immediate cover or arrange a site visit to carry out any necessary pre-contract repairs.

Any work required to bring the printer into working condition will be separately chargeable.

Alternative All-inclusive Extended Warranty protection with Accidental Damage protection

As an alternative to our Service & Support contracts, ATS offers a range of Extended Warranty covers for a wide range of large format and flat-bed printers. Accidents happen, something as simple as an incorrectly loaded roll of media leads to a print head crash. Did you realise that most standard OEM and third party contracts do not provide cover for such eventualities?

All Extended Warranty & Accidental Damage Contracts supplied by ATS include as standard our all-inclusive protection for Print Head strike and Accidental Damage cover.

With this level of fully comprehensive protection, an ATS Extended Warranty contract gives you complete peace of mind.

Cover is provided on an Annual Contract basis. However our ‘easy pay’ scheme allows for payment to be made by monthly instalments – so there is no need for a single lump sum payment in advance.

Once purchased, cover will be ongoing until terminated by either party giving the other not less than 60 days notice in writing, expiring at the end of any calendar month.

Service & Support Contract & Extended Warranty Comparison

See our comparison table to show the clear difference between our wide format equipment support packages

Service & Support Contract

  • Telephone Support
  • On-Site repairs
  • Parts Cost
  • Labour costs
  • Travel costs
  • Print Head media strike/crash
  • Print Head cover for Mechanical, Electrical & Electronic Breakdown
  • Mechanical, Electrical & Electronic Breakdown
  • Mechanical Breakdown – for a Part or Component that:
  • Breaks
  • Bends/Deformed
  • Snaps
  • Shears
  • Shatters
  • Seizes
  • Mechanical adjustments
  • Electrical Breakdown
  • Electrical Component burn out
  • Electrical Motor burn out
  • Electrical short circuit
  • Electronic Breakdown and failure
  • Internal Voltage fluctuations
  •  Accidental Damage
  • Operator Error when loading media
  • Operator Error in normal operation
  • Email Support
  • Web Support

Extended Breakdown Warranty

  • Telephone Support
  • On-Site repairs
  • Parts Cost
  • Labour costs
  • Travel costs
  • Print Head media strike/crash
  •  Print Head cover for Mechanical, Electrical & Electronic Breakdown
  • Mechanical, Electrical & Electronic Breakdown
  • Mechanical Breakdown – for a Part or Component that:
  • Breaks
  • Bends/Deformed
  • Snaps
  • Shears
  • Shatters
  • Seizes
  • Mechanical adjustments
  • Electrical Breakdown
  • Electrical Component burn out
  • Electrical Motor burn out
  • Electrical short circuit
  • Electronic Breakdown and failure
  • Internal Voltage fluctuations
  •  Accidental Damage
  • Operator Error when loading media
  • Operator Error in normal operation
  • Email Support
  • Web Support

Extended Warranty & Accident Damage

  • Telephone Support
  • On-Site repairs
  • Parts Cost
  • Labour costs
  • Travel costs
  • Print Head media strike/crash
  • Print Head cover for Mechanical, Electrical & Electronic Breakdown
  • Mechanical, Electrical & Electronic Breakdown
  • Mechanical Breakdown – for a Part or Component that:
  • Breaks
  • Bends/Deformed
  • Snaps
  • Shears
  • Shatters
  • Seizes
  • Mechanical adjustments
  • Electrical Breakdown
  • Electrical Component burn out
  • Electrical Motor burn out
  • Electrical short circuit
  • Electronic Breakdown and failure
  • Internal Voltage fluctuations
  •  Accidental Damage
  • Operator Error when loading media
  • Operator Error in normal operation
  • Email Support
  • Web Support